Pensioners Portal Orders 2013 - Agenda items of SCOVA Meeting to be held on 20th September, 2013.

F. No. 42/6/2013-P&PW(G)
Government of India
Ministry of Personnel, Public Grievances & Pensions
Department of Pension & Pensioners' Welfare
3rd Floor, Lok Nayak Bhavan,
Khan Market, New Delhi- 110003

Date:- 6th September, 2013

OFFICE MEMORANDUM

Subject: 23rd meeting of the Standing Committee of Voluntary Agencies (SCOVA) under the Chairmanship of Hon'ble MOS (PP) to be held on 20th September, 2013 at 4.00 PM in Vigyan Bhawan Annexe, New Delhi - Reg.

- Venue & Time of 23rd SCOVA meeting.
- Comments on Fresh Agenda Items
-  Confirmation of the participation

   The undersigned is directed to say that the 23rd meeting of the Standing Committee of Voluntary Agencies(SCOVA) under the Chairmanship of Hon'ble MOS (PP) will be held on Friday, the 20th September, 2013 at 4.00 PM in:-

Pensioners Portal - Agenda Items for 21st Meeting of SCOVA.

MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
(DEPARTMENT OF PENSION & PENSIONERS’ WELFARE)

AGENDA ITEMS FOR 21st MEETING OF STANDING COMMITTEE OF VOLUNTARY AGENGIS(SCOVA) TO BE HELD ON 27th SEPTEMPER, 2012

   Time bound grievance redressal & real time dissemination of information are the two main ingredients of this novel venture for the welfare of pensioners.

   It has been reported that several Ministries especially Railways are not handling he Grievances with all seriousness which is required in such cases. These are sometime transmitted to wrong destinations and are also unilaterally closed on incorrect grounds without resolving.

Reasons being :

   a)DOP&PW simply forward the complaint to the concerned authority and leave it there.

   B)Concerned authorities now can close the complaint at their level w/o resolving it.

   c)Complete details recorded by the identified association while registering the grievance are not forwarded to concerned authority.

   d)Concerned authorities at ground level do not get the enclosed supporting documents.

   e)Authorities are not sensitive enough.