EPFO Makes Further Progress MORE than 10 Lakh Claims Settled by EPFO in October, 2013 EPFO Stresses on Complaint Resolution.

               The Employees’ Provident Fund Organisation (EPFO) settled 10,21,922 claims during the month of October, 2013.  This number is 28% higher than the claims settled in the month of September, 2013. 72% of these claims were settled within 10 days while remaining 28% were settled within 30 days.  EPFO’s efforts in grievance redressal has paid dividends.  Number of complaints in Central Public Grievances Redressal System (CPGRAM) has come down to less than 100.  No. of grievances in Employees Provident Fund internet Grievance System (EPFiGMS) which has been activated lately have also got reduced from more than 25,000 to less than 5,500. Shri K.K. Jalan, Central Provident Fund Commissioner expressed his happiness over the fact that 108 offices out of 123 offices of EPFO do not have a single complaint pending for more than 30 days.
 
               These data were revealed during  a meeting convened today by the Central Provident Fund Commissioner (CPFC) Shri K.K.Jalan.  He also informed that the Employees’ Provident Fund Organisation got a receipt of 5,689 crores as remittances during the month of October, 2013 through 4.86 lakh establishments, which filed electronic challans cum return. He was also happy to note that a annual account updation software which was launched in September, 2013 has resulted into updation of 8.21 crores annual accounts till October, 2013.

EPFO Rerformance in September 2013

   While reviewing the work of Employees Provident Fund Organisation during September 2013, it has been observed that the Organisation settled 7,96,759 claims in its 123 offices located throughout the country compared to 7,49,639 claims settled during September 2012. More than 50 % of the offices settled more than 80% of the claims within 10 days of receipt. Offices such as Ujjain, Gwalior, Udaipur, Jabalpur, Agra and Laxmi Nagar among many others are settling 80% of the claims within 3 days. The review meeting was taken by Shri K. K. Jalan, CPFC recently.

   In addition to the above, the Organisation responded to 16,586 grievances in the month of September. As a result, the number of total grievances has come to around 6,000. The earlier number was more than 25,000. It is also relevant that 101 of the 123 offices have no grievance pending for more than a month.